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Managing difficult issues: handling parental complaints; handling staff complaints and grievances; when parental and staff complaints become enmeshed

  • Recognising the interconnectedness of parental complaints, bullying and challenges with staff is key to addressing these issues robustly and with confidence:
  • This session will give governors a framework for evaluating what has gone on with a parental complaint and the know-how to address each one assertively
  • Can we just say Sorry? Making parents feel heard and understood:
  • Case studies examined


Trainer : Maria Goldsmith



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