with the Heads Up trainers and actors

Learn the core skills to make your communication most successful in the most challenging situation: the dreaded difficult conversations.

Who is this for?
Anyone who needs to have a difficult conversation in school with colleagues, parents, external professionals, people you work closely with but don’t line manage.
Senior leaders, middle leaders, teachers, HLTAs, TAs.

What will you learn?
We’ll give you skills that will let you communicate more effectively in all situations and we’ll focus on the toughest: those difficult conversations that we dread.

You’ll learn how to:
make sure your message is heard (you know what it’s like when someone doesn’t seem to hear what you’re saying)
avoid the biggest mistake that we see at least 70% of people make
keep your conversation on track (and not let those ‘diversion demons’ get the better of you)
stay professional and help the other person to be as well
fix the issue

Includes a complimentary copy of ‘Successful Difficult Conversations in School‘ for attendees – 1 copy per school (RRP £14).
Rated 9.4/10

Only 4 places/school

Please note when you book your place on Successful Difficult Conversations you will be automatically be booked onto Kindly and Effectively Tackling Under-Performance in School –  14.03.2024 10am-3.55pm.

*Please note you can’t book the two events individually.

First session: Successful difficult conversations

Click here for the agenda

Dates: you can choose 1 of six dates:

Thurs 16th November 2023
Tues 30th January 2024
Fri 22nd March 2024
Thurs 9th May 2024
Tues 2nd July 2024

HEP & Heads Up Successful Difficult Conversations Training video

Second session: Kindly and effectively tackling under-performance in school with Clare Fowler

Date: 14.03.2024, 10am – 3.55pm

All sessions are online.

Please note when you book your place on Successful Difficult Conversations you will be automatically be booked onto Kindly and Effectively Tackling Under-Performance in School